Customer Service Training
Customer Loyalty is the measure of your present and future success. This interactive workshop, based on Jeffrey Gitomer’s real-world experience book, will give you the tools you need to build loyalty with your own customers. In this full-day workshop, you will study Jeffrey Gitomer’s philosophy that the customer’s loyalty is invaluable and learn how to implement ways to nurture that relationship.
- Gain an awareness of your own personal philosophy and beliefs
- Articulate a 21st century understanding of the customer
- Demonstrate an understanding of the principles of customer service
- Convert real-world customer service lessons into customer loyalty actions
- Apply the principles of customer service success to build customer loyalty